Recent Offers At Deliveroo
| Offers | Discount | Expire On |
| 50% Off Your Weekly Shop | 50% OFF | __ |
| Free Delivery For Students | Free Delivery | __ |
| Free Delivery On Orders Over £25 | Free Delivery | __ |
| Up to 25% Off Meal Deals | 25% OFF | __ |
| £7 Off Orders of 7 Items | 7 OFF | __ |
Frequently Asked Questions About Deliveroo
Sometimes.
For made-to-order food and drink, you can cancel without charge before the restaurant or partner starts preparing it. Once preparation has begun, you can be charged for the items, and the delivery fee may also apply if a rider has already been sent.
Use the app immediately if you need to cancel.
Open Order History, select the affected order and use Order Help.
Deliveroo handles problems with recent orders through the app or website, where you can report issues and, where appropriate, request support, credit or a refund.
A cancelled order can sometimes continue to appear temporarily as a pending transaction.
Deliveroo says it does not take payment for an eligible cancelled order, but your bank may take a few days to remove the authorisation from your statement.
Yes.
You can cancel through the Deliveroo Plus section of your account. Paid members can request a full refund during the 14-day cooling-off period; after that, cancelling normally stops renewal but does not produce a change-of-mind refund for the current paid period.
Some non-perishable products can be returned under the relevant partner's policy and your consumer rights.
Perishable food, opened hygiene products, personalised items and some other categories are generally excluded from change-of-mind returns. Where a return is eligible, the delivery fee is normally not refunded.
Selected grocery products displaying Deliveroo's Freshness Promise can qualify for a refund or account credit if they don't meet the stated freshness standards.
Claims need to be made through Order Help within 48 hours of the order for eligible items.